Question 1

Who qualifies for a free boiler under the ECO4 scheme?

Accepted Answer

You may qualify if you receive qualifying benefits like Universal Credit, Pension Credit, or meet low-income criteria. Your property must have an EPC rating of D, E, F, or G, and your current boiler should be inefficient or over 7 years old.

Question 2

Can I get a free boiler if I'm renting?

Accepted Answer

Yes, tenants can apply with landlord permission. You'll need a tenancy agreement of 12+ months, be responsible for the heating bills, and the property must meet minimum energy standards.

Question 3

What benefits qualify me for a free boiler?

Accepted Answer

Qualifying benefits include Universal Credit, Pension Credit, Income Support, Income-based JSA, Income-related ESA, Child Tax Credit, Working Tax Credit, Housing Benefit, and Child Benefit (with income thresholds).

Question 4

Is there an income threshold for the free boiler scheme?

Accepted Answer

Yes, households with 1-2 people typically need an annual income of £31,000 or less, while households with 3+ people need £38,000 or less. These thresholds may vary based on location and vulnerability factors.

Question 5

Do I need to own my home to qualify?

Accepted Answer

No, both homeowners and tenants can qualify. Tenants will need permission from their landlord before proceeding with the application.

Question 6

How do I apply for a free boiler?

Accepted Answer

You can apply through our website by completing the eligibility checker, then submitting a full application. Alternatively, you can call our team on +44 7943 111370 for assistance with your application.

Question 7

What documents do I need to provide?

Accepted Answer

You'll need to provide proof of benefits (award letters or bank statements), proof of address (utility bills or council tax), property ownership documents or tenancy agreement, and photo ID for all adult household members.

Question 8

How long does the application process take?

Accepted Answer

The application process typically takes 2-4 weeks from initial eligibility check to installation, depending on your circumstances and the complexity of the installation.

Question 9

Is there a fee to apply?

Accepted Answer

No, our application service is completely free. There are no hidden costs or fees at any stage of the process.

Question 10

What happens after I submit my application?

Accepted Answer

After submitting your application, we'll review your eligibility and arrange a technical survey of your property. Once approved, we'll schedule the installation of your new boiler.

Question 11

What type of boiler will I receive?

Accepted Answer

You'll receive a high-efficiency condensing boiler from a leading manufacturer. The exact model will depend on your home's requirements, but all boilers meet the latest energy efficiency standards.

Question 12

How long does the installation take?

Accepted Answer

Most installations are completed within 1-2 days, depending on the complexity of the work required. Our engineers will explain the process and timeline before starting.

Question 13

Will there be any disruption during installation?

Accepted Answer

There will be some disruption during installation, including temporary interruption to your heating and hot water. Our engineers work efficiently to minimize disruption and will keep you informed throughout.

Question 14

Do I need to be home during the installation?

Accepted Answer

Yes, an adult (18+) needs to be present during the installation to provide access and make any necessary decisions.

Question 15

Is there a warranty on the new boiler?

Accepted Answer

Yes, all boilers come with a manufacturer's warranty, typically 2-10 years depending on the model. We'll provide full warranty details with your installation.

Question 16

What happens if there's a problem with my new boiler?

Accepted Answer

All boilers come with a manufacturer's warranty. If you experience any issues, contact our customer service team, and we'll arrange for a technician to assess and resolve the problem.

Question 17

Will I receive instructions on how to use my new boiler?

Accepted Answer

Yes, our installation engineers will provide a full demonstration of how to use your new boiler and controls. They'll also leave you with the manufacturer's manual and our contact details for any future questions.

Question 18

How much money will I save with a new boiler?

Accepted Answer

Energy savings vary depending on your current boiler's efficiency, property size, and usage patterns. However, most households save between £200-£500 per year on energy bills with a new A-rated boiler.

Question 19

Do I need to service my new boiler?

Accepted Answer

Yes, annual servicing is recommended to maintain efficiency and validate your warranty. This is not included in the free installation but is essential for long-term performance.

Question 20

Can I get other energy efficiency measures installed?

Accepted Answer

Yes, the ECO4 scheme often includes additional energy efficiency measures such as insulation, heating controls, and radiator upgrades. We'll assess your property's needs during the survey.

Frequently Asked Questions

Eligibility Questions

Application Process Questions

Installation & Boilers Questions

After Installation Questions

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Related Resources

Eligibility Criteria

Application Process

Boiler Types