Terms & Conditions

Last Updated: June 11, 2025

Please read these Terms and Conditions carefully before using our website or applying for the free boiler scheme.

1. Introduction

Welcome to the Free Boiler Scheme website (the "Site"). The Site is operated by [Company Name] ("we," "us," or "our"). These Terms and Conditions govern your access to and use of the Site, including any content, functionality, and services offered on or through the Site.

By using the Site, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you must not access or use the Site.

2. Acceptance of Terms

By accessing or using the Site, you confirm that:

  • You have read, understood, and agree to be bound by these Terms and Conditions.
  • You are at least 18 years of age and have the legal capacity to enter into a binding agreement.
  • You are a resident of the United Kingdom.
  • You will use the Site in accordance with these Terms and Conditions.

If you are using the Site on behalf of a business or organization, you represent and warrant that you have the authority to bind that business or organization to these Terms and Conditions.

3. Eligibility Requirements

The free boiler scheme is subject to specific eligibility criteria as determined by the UK government and relevant funding bodies. These criteria may include:

  • Receipt of certain benefits or tax credits
  • Property ownership or tenancy status
  • Energy efficiency rating of your property
  • Condition of your existing heating system
  • Household income thresholds

We provide an eligibility checker tool on our Site to help you determine if you may qualify for the scheme. However, the final determination of eligibility will be made by the relevant funding body or installer following a full assessment.

We reserve the right to reject any application that does not meet the eligibility criteria or if we have reason to believe the information provided is inaccurate or fraudulent.

4. Application Process

By submitting an application through our Site, you:

  • Confirm that all information provided is accurate, complete, and up-to-date.
  • Authorize us to share your information with approved installers, funding bodies, and other relevant third parties for the purpose of processing your application.
  • Consent to be contacted by us or our partners regarding your application via email, phone, or post.
  • Understand that submission of an application does not guarantee approval or installation.

We will process your application in accordance with our Privacy Policy. You have the right to withdraw your application at any time by contacting us using the details provided in the Contact Information section.

5. Installation Process

If your application is approved:

  • An approved installer will contact you to arrange a property assessment and installation date.
  • You must provide reasonable access to your property for the assessment and installation.
  • The installer will determine the appropriate boiler model and heating system components based on your property's requirements.
  • You must comply with all reasonable instructions from the installer regarding preparation for installation.

We do not directly carry out installations. All installations are performed by approved third-party installers who are Gas Safe registered and qualified to install heating systems under the relevant government schemes.

Any warranty or guarantee for the installed boiler or heating system will be provided by the manufacturer and/or installer, not by us. Details of any warranty will be provided to you by the installer upon completion of the installation.

6. User Obligations

When using our Site, you agree not to:

  • Use the Site in any way that violates any applicable law or regulation.
  • Use the Site to send, knowingly receive, upload, download, or use any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.
  • Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

We reserve the right to terminate or restrict your access to the Site if, in our opinion, you have breached these Terms and Conditions.

7. Intellectual Property

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by us, our licensors, or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms and Conditions permit you to use the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
  • You may store files that are automatically cached by your Web browser for display enhancement purposes.
  • You may print or download one copy of a reasonable number of pages of the Site for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Site in breach of the Terms and Conditions, your right to use the Site will stop immediately and you must, at our option, return or destroy any copies of the materials you have made.

8. Limitation of Liability

To the fullest extent permitted by law, we exclude all liability for any loss or damage arising out of or in connection with your use of the Site. This includes, without limitation:

  • Direct, indirect, or consequential losses
  • Loss of profit, sales, business, or revenue
  • Business interruption
  • Loss of anticipated savings
  • Loss of business opportunity, goodwill, or reputation

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors, and for fraud or fraudulent misrepresentation.

We are not liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Site or to your downloading of any content on it, or on any website linked to it.

9. Indemnification

You agree to defend, indemnify, and hold harmless us, our affiliates, licensors, and service providers, and our and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms and Conditions or your use of the Site, including, but not limited to, any use of the Site's content, services, and products other than as expressly authorized in these Terms and Conditions.

10. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by us.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

11. Termination

We may terminate or suspend your access to the Site immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.

All provisions of the Terms and Conditions which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Site after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Site.

13. Governing Law

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Any disputes relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

By email: legal@applyfreeboiler.co.uk

By phone: +44 7943 111370

By post: Free Boiler Scheme, 123 High Street, London, SW1A 1AA

Ready to check your eligibility?

Find out if you qualify for a free boiler under the government scheme.